Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us when you fill out a contact form, request a consultation, subscribe to communications, or engage us for services. This may include:

• Name, email address, phone number, and company name
• Project details, messages, and other information you submit through our forms
• Billing and invoicing information when you become a client
• Communications you send to us by email, phone, or other channels

2. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, device information, pages visited, referring URLs, and general usage data. We may use cookies and similar technologies to improve site performance, analyse traffic, and enhance your experience.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Responding to enquiries and providing requested services
• Communicating with you about projects, proposals, and support
• Improving our website, services, and client experience
• Sending relevant updates, where permitted and with your consent
• Complying with legal obligations and protecting our legal rights
• Preventing fraud, abuse, and unauthorised access to our systems

4. Legal Basis for Processing

Where applicable, we process personal data based on one or more of the following grounds: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating and improving our business, provided those interests do not override your rights.

5. Sharing of Information

We do not sell your personal information. We may share information with trusted third parties only when necessary, such as:

• Service providers who assist with hosting, analytics, email delivery, or payment processing
• Professional advisers such as lawyers, accountants, or auditors, where required
• Law enforcement or regulatory authorities when required by applicable law
• Business partners involved in delivering a project, with appropriate safeguards in place

6. Cookies

Our website may use cookies and similar tracking technologies to remember preferences and analyse how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to delete or anonymise it.

8. Data Security

We implement appropriate administrative, technical, and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on applicable law, you may have the right to access, correct, update, or delete your personal information, withdraw consent where processing is consent-based, object to certain processing, and request data portability. To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Creavate Solutions LLP Rajarhat, West Bengal – 700135, India Email: hello@creavatesolutions.com Phone: +91 98300 71449